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Your Rights and Our Rules at madrid888

These legal terms govern your account, your activity on our platform, and how we handle your data — all of it shaped around Malaysian account holders where access is permitted under local law.

Account eligibility conditionsJurisdiction-dependent accessData handling and retentionUser rights and contact pathsTerms subject to local law
madrid888 Your Rights and Our Rules at madrid888
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

Your account data is stored and processed in line with the obligations we hold toward Malaysian account holders. We apply SSL encryption across all account sessions, including when you connect via mobile on your Touch 'n Go eWallet or Boost payment flow. We do not share your personal data with third parties for marketing purposes without explicit consent. Here is how we approach the four areas that matter most.

Data Retention

We hold your account data for as long as your account remains active and for the period required by applicable law after closure. You may request a summary of what we hold.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how the lobby is used. You can adjust cookie preferences via your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. We do not store your e-wallet PIN or FPX credentials — those remain between you and your payment provider.

Requesting Changes

To update personal details, request data deletion, or correct account information, contact support via live chat or email with your account ID and the specific change you need.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise your data rights, or need to raise a formal account dispute, our support team handles all of it. You can reach us through live chat directly from your account dashboard, or by email for written records. We aim to acknowledge legal or account-rights queries within one working day and provide a substantive response as quickly as the matter allows.

Team online

Live Chat

Start a chat session from your logged-in account dashboard. This is the fastest path for account-level questions, eligibility checks or urgent legal clarifications.

Email Support

Send a written query to our support address for formal data requests, complaints or terms clarifications. Email creates a record — useful for account disputes.

Help Centre

Our help section at madrid888 covers account verification steps, payment dispute processes and data-request procedures for Malaysia account holders.

Common Questions About Our Legal Terms

These are the questions we hear most from Malaysian account holders about their rights, our policies and how the legal framework applies to their accounts. If something is not covered here, live chat is the fastest route to a direct answer.

These terms apply to any person who opens or uses a madrid888 account where access is permitted under local law. Access depends on your local jurisdiction and is available where local law allows.

Yes. Contact our support team via email with your account ID and a data-access request. We will compile and send a summary of the personal data held against your account record.

We retain your account data for the period required by applicable law after closure. After that retention period, personal data is deleted or anonymised in line with our data handling policy.

Our terms govern the account-level transaction record. The terms of your Touch 'n Go eWallet or GrabPay account are set by those providers separately and remain their responsibility.

Updated terms are published at madrid888/legal/ and take effect immediately on publication. Continuing to use your account after a change means you have accepted the revised terms.

Send a written complaint by email, including your account ID and the specific decision you are disputing. Our team handles formal complaints separately from general support queries and aims to respond substantively within a reasonable period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.